How do I tell if a buyer is legitimate

On Twine we take any kind of suspicious activity very seriously and we urge our members to report it in the first instance.

If you notice any of the following behaviour from a buyer on Twine, contact us immediately:

- Asks you to pay money in order to be hired.
Some examples could be a buyer who asks for registration fees, or a deposit - even if the buyer insists they'll be refundable. This is usually an indication of some sort of a scam. You should never have to pay money in order to be hired on a project.

- Insists that you contact them directly
If a buyer insists that you contact them outside of Twine using a method other than Twine messages, especially if it's before they've accepted your pitch to work on their project. They could ask you to move to private email, chat messenger or phone. This could be an indication that they want to avoid being caught by Twine.

- Asks you for your personal information
A buyer should never ask for personal information such as bank details or your address. At times it may be necessary to communicate with your buyer via phone or chat. Twine recommends that you use caution when giving these details out, and only swap them with buyers you trust.

- Tries to pay by a method other than Twine payments
Twine payments are safe and secure for both buyer and creative. If your buyer insists on paying by any other method such as check, bank transfer, western union or PayPal outside of Twine, this could be an indication of fraudulent activity.

- Asks you to start working before your pitch has been accepted
A buyer must accept your pitch in order to work with you. If your pitch has not been accepted, but the buyer asks you to start work on their project, this could be an indication that they're working with multiple creatives.

- Threatening behaviour
If your buyer displays any kind of threatening or inappropriate behaviour such as blackmail.

If you encounter any of the above you should contact Twine immediately. 

There are some cases which may require your own personal judgement in order to asses the situation. For example, be cautious of clients who ask you to do work for free.

There could be a legitimate reason for a client to ask you to do work for free. Of course, Twine does not encourage working for free, and any free work you undertake is at your own discretion. But, make sure you asses the situation first.

Look out for warning signs such as the client asking you to do a 'test' for free before they hire you, or create samples of your work for free.

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