Creatives: Tips for staying safe on Twine

Twine strives to be a safe environment for our creatives. Here are some handy tips for staying safe on Twine:

1. Never accept payment outside of Twine
Twine payments are a safe and secure way of sending and receiving payments through Twine. Twine can't vouch for the safety and security of any payment outside of the platform. If a buyer tries to persuade you to accept a payment outside Twine, it could be a sign that the project is not legitimate. 

2. Don't start work for a creative unless your pitch has been accepted
If a creative asks you to start work on their project without accepting your pitch first, it could be a sign that they're trying to work with multiple creatives. It's a back-door way of getting lots of creatives to work for free, then choosing the one they like best. In reality, only one of the creatives will be paid, if any. Twine does not endorse this behaviour, and any instances of it should be reported.

To make sure you avoid this, always ask your buyer to accept your pitch before you start any work for them.

3. Use Twine messages
Use Twine messages when communicating with your buyer. Twine messages keep both buyer and creative safe and secure throughout the process. For more information, see our article on Twine messages.

4. Look out for scams
Look out for suspicious behaviour that could indicate a scam. For instance, if a buyer sends you a check for a large amount and asks you to send them the change. This is a clear sign of money laundering.

5. Don't give out your personal information.
It goes without saying. Don't give out your personal information over the internet. This includes bank details, home address, phone number, private email address, chat IDs etc.

6. Don't undercut
Don't undercut the buyers budget in the hope of securing work. You may think that going in with a cheaper price will win you the project, but in reality you will look desperate and unprofessional. On Twine, the buyer decides the budget. Once a budget has been locked into a brief, it cannot be changed.

7. Don't work for free
If a buyer asks you to complete work for free, think twice. Twine does not approve of buyers asking creatives to work for free, and any buyers who do so should be reported.

8. If it looks too good to be true, it probably is.
If a buyer offers you an unrealistically large sum of money for a project or promise unrealistic exposure, it's probably not true. If something smells even slightly suspicious, it probably is. There's no smoke without fire. If you're at all in doubt, get in touch with a Twine staff member - we are always here to help.

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