To make a change request, you'll need to send us a message through our Intercom webchat, or you can reach us via email at firstname.lastname@example.org
Here are the details we need to process your request:
- E-mail address associated with your Twine account
- Twine username
- Request type: Cancel an annual subscription / Cancel a monthly subscription / Move from annual billing to monthly
Once your Twine Pro subscription has been cancelled, you will not be charged further. Your Twine Pro subscription will expire automatically after the period you have paid for.
If you decide you want to re-subscribe, you can do that at any time here.
Twine will not offer a refund if you have used the service during the subscription period you've paid for. If you have any queries around this, please contact our team.
Didn't answer your question? Reach us on the webchat, or send an email to email@example.com