Is there any documentation to help me understand how to use Twine?

Beyond our FAQ, we also having a Getting Started Guide for Clients, as well as a number of more detailed articles to walk you through the process of posting a job, hiring through Twine, and project management.

How many pitches should I expect?

Pitch quantity will be impacted by the job role, location, and budget.

Animation, Illustration, and Graphic Design jobs see our highest levels of engagement.

To prevent clients becoming overwhelmed with pitches, we have a pitch limit pitch of 15. To pitch on a job that has already receive 15 (or more) pitches, a freelancer must have a Twine Pro subscription. A Pro subscription is often indicative of a great level of seniority within a creative role.

What payment methods are available? Can I make additional ad hoc payments?

Payments can be made via credit, debit, or PayPal.

Ad hoc payments can also be made once a freelancer has been hired.

I have found a freelancer to deliver my project. How we commence working?

The first step is to have your freelancer pitch on your job; you can do this by creating a private job posting, accessing their profile and sending them an invite to pitch.

If your freelancer has already pitched, then you’re ready to go. Once you have stated your agreed terms with your shared Twine messages, select “hire” and pay their deposit to secure them for your project. The deposit value is specified by the freelancer, and will either be 50% or 80% of the total project value.

I haven’t hired a freelancer before. Is there a risk my freelancer might not deliver and keep the deposit I have paid?

As with any contractual work, there will always be an element of trust involved. However, Twine has processes in place to minimise any risk, and ensure your project is a success.

We hold your deposit in escrow: funds are only released to the freelancer once you pay the remaining balance, and approval the final project files.

Once you’ve agreed terms, state these within your shared Twine messages ahead of hiring via the platform. Then, if an issue were to arise, we would be able to refer to the terms of the agreement for a speedy resolution.

Am I permitted to discuss the project with my freelancer outside of Twine?

Following their initial pitch, if you’d prefer to speak with your freelancer on the phone, or email directly, you are welcome to do so outside of the Twine platform.

Once you’ve agreed terms, state these within your shared Twine messages ahead of hiring via the platform. Then, if an issue were to arise, we would be able to refer to the terms of the agreement for a speedy resolution.

I’m not ready to hire yet. Can I prevent my job expiring?

Absolutely. Job expiry simply means that no new freelancers can pitch on your job. When you are ready to hire, amend the job closing date to make the posting active once more. You can do this under “Edit or View Job”.

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