Is there any documentation to help me understand how to use Twine?

Beyond our FAQ, we also having a Getting Started Guide for Clients, as well as a number of more detailed articles to walk you through the process of posting a job, hiring through Twine, and project management.


How many pitches should I expect?

Pitch quantity will be impacted by the job role, location, and budget.

Animation, Illustration, and Graphic Design jobs see our highest levels of engagement.

To prevent clients becoming overwhelmed with pitches, we have a pitch limit pitch of 15. To pitch on a job that has already receive 15 (or more) pitches, a freelancer must have a Twine Pro subscription. A Pro subscription is often indicative of a great level of seniority within a creative role.


Can I put a pause on receiving pitches?

Sure. Access the Manage Jobs tab and click the "Manage Job" button on your job. Select "Close job to new pitches" on the right-hand side to put a pause on receiving new pitches.


What payment methods are available? What is the payment process?

Payments can be made via credit or debit card.

Vault payments are an upfront value agreed with your freelancer, and released pending your approval.

Direct payment: Payments marked for immediate release to a freelancer, and can be issued flexibly.

Bill payment: Following release of the initial Vault payment, freelancers can bill clients for any additional work.


I have found a freelancer to deliver my project. How we commence working?

The first step is to access their profile and selecting Invite and then Hire for new job.

Your freelancer will pitch on the new job, and then you'll need to state your agreed terms (and payment schedule) within your shared Twine messages.

Select “hire” and make the Vault payment secure them for your project!


I haven’t hired a freelancer before. Is there a risk my freelancer might not deliver and keep my upfront Vault payment?

Make an upfront Vault payment to secure your freelancer, and ensure you get the final deliverable you've asked for by choosing when to release payment.

Not: Vault payments are automatically released after 90 days, but if any issue were to arise, we would be able to refer to the terms of the agreement for a speedy resolution.


Am I permitted to discuss the project with my freelancer outside of Twine?

Following their initial pitch, if you’d prefer to speak with your freelancer on the phone, or email directly, you are welcome to do so outside of the Twine platform.

Once you’ve agreed terms, state these within your shared Twine messages ahead of hiring via the platform. Then, if an issue were to arise, we would be able to refer to the terms of the agreement for a speedy resolution.


I’m not ready to hire yet. Can I prevent my job expiring?

Absolutely. Job expiry simply means that no new freelancers can pitch on your job. When you are ready to hire, amend the job closing date to make the posting active once more. You can do this under “Edit or View Job”.


Didn't answer your question? Browse our Help Center for dedicated articles.

You can also send a message on the webchat to reach us direct.

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