When making the hire, clients will now be asked to make a Vault payment to secure your payment on their project. This is an upfront payment paid to, and held by, Twine before being released to you at the point of client approval.
Since the payment is held by Twine, you can feel safe in the knowledge that if you’ve delivered what was agreed, you’ll be paid for your work. All payments in the Twine Vault are automatically released to the freelancer after 90 days.
Once the initial payment is released, clients will have the option to make further Vault payments, or to issue Direct payments. Direct payments do not require client approval, and will be immediately processed by Twine and released to you.
We therefore recommend that milestone payments are discussed when agreeing the payment terms for each job. It’s now no longer necessary to attach “final files” for approval, which allows you to be paid over the course of the project, not just a lump sum when the job’s completed.
This is particularly useful when working with a brand new client, and they want to see proof of work (drafts files) before releasing the funds, or for longer term projects more suited to milestone payments.
Freelancers can now also bill clients for any additional work! Send through a request with a Statement of Work, and get paid accordingly. Keep in mind that once bills have been issued, they cannot then be amended or cancelled.